Returns Policy
If you’re not entirely happy with your purchase, we’re here to help.
Returns of merchandise purchased from this website may be made within 14 days of receipt for a full refund of the cost of the merchandise. The total of your return will be credited to the charge card that you used at the time of your purchase (minus shipping and handling). We back every product with a warranty. You can refer to your product’s instruction booklet for your warranty information.
If the product you received was damaged, defective, or if the wrong item was shipped to you, you must first contact the customer department by e-mail: customerservice@sensonica.com, phone +357 22-556-500 or fax +357 22-556-577 prior to returning your product.
To return an item you have ordered from Sensonica.com, fill out the Returns Form on the packing slip that came with your order and send it back with the merchandise to ensure proper credit and faster processing. Sensonica LTD cannot be responsible for lost returns.
To avoid any additional fees, please include all original packing materials, manuals, and accessories with the product. All merchandise must be returned in its original packaging and in saleable condition.
A pre-printed return label is included on your original packing slip for your convenience.
The typical turnaround time for returns or replacements is about two to four weeks but may be a bit longer during high-volume periods. We’ll always send you a Return Confirmation email when we have received your return and are processing your refund payment.
Returning Store Purchases
At Sensonica.com, we stand by our products. Each product is created with the highest-quality components and is quality crafted for years of dependable use.
Warranty Returns
If the product is still under warranty, contact a consumer relations representative by telephone at +357 22-556-500, fax +357 22-556-577, or e-mail customerservice@sensonica.com for assistance. Please make sure to have the model number of the product available.